Everything you need to know for a smooth shopping experience.

Frequently Asked Questions

Order & Payment

We have all gourmet, gifts, and hampers ready in our store in Jakarta & Medan stores. You may also place your order through:

or directly visit one of our stores or stockist in Indonesia.If you are ordering through our website www.harperandcordon.com, please select your desired products and click "Add to cart". Once you have made your selection and added everything to your cart, you can follow the next steps to confirm your order by clicking "Checkout". 

Please list your full name, contact number, email, shipping options*, address, and any special requests such as greetings or the date and time you requested the gourmets to be shipped.

After your order has been placed, full payment is to be paid directly to us via payment gateway or bank transfer to:
BCA - Bank Central Asia
8250055448 / Howard Chandra

*/We can only ship to a single address. Unfortunately, we are not able to ship to multiple addresses for the same order. If you require shipping to a few different addresses, you will need to place two or more separate orders.

Promotional Code

If you have received a valid promotional code, you can enter it when you are reviewing your order on your Shopping Cart. At this stage, a box will appear at the bottom right with the words ‘Discount Coupon Code’. Fill in your valid promotional code and click ‘Update’.

Shipping Information

We will dispatch your order the next working day after we received your order and full payment.
Please note that we only use express or regular courier service on all our nationwide shipping (unless stated otherwise).

Harper & Cordon takes no responsibility for the melted product in remote destinations, however, we take all measures to ensure this does not happen. We take great care with the shipping of your order to ensure that it arrives in optimal condition. To ensure that your order does not get too hot, we use thermally insulated packaging with a hard corrugated box for all chocolate orders.

In-Store Delivery Service

We deliver around the Medan city area with a delivery charge of IDR 40,000 per trip per address (flat rate) and we do deliveries from 10.00 – 18.00 daily.

Jakarta & Greater Jakarta
For JaBoDeTaBek, We use a third-party courier service such as Grab, Gojek, Deliveree or Lalamove. Charges apply.

Other areas in Indonesia
Please refer to the tab 'Shipping Information' above.

For delivery, please provide us with the recipient’s name, full address, and contact number for smooth delivery. We will try our best to fulfill delivery on time, but we cannot guarantee due to unforeseen conditions such as weather and traffic.

Transportation & Pick Up

It is important to remember that all gourmet and hampers are very delicate and fragile. To avoid any damage during transportation, we recommend that you keep your boxes flat at all times and avoid placing them under the sunlight. The floor or boot of your car is the best place, never on the back seat. Please ensure your boxes are secure and will not slide around.
Please note that once your gourmet and hampers are in your care, it is important to follow these instructions as we will not take any responsibility for any damage incurred after you pick up the hampers and gourmet.

Storage & Shelf Life

We recommend you store the perishable products in the fridge and the hamper in a cool and dry place. All our products have a short shelf life. For dry gourmet goods, please refer to the “best before” dates at the back of each gourmet. 

Corporate & Custom Branding

We accept custom corporate gift boxes and hampers for a minimum order of 50 pieces and above. Please consult with one of our staff and allow at least 14 days notice before delivery or pick up. For more information, please click here

Allergy & Intolerance

Please be advised that due to the warnings on some ingredients used in our kitchen, there may be traces of nuts, soy, dairy, and wheat products in all our products.

All Harper & Cordon gourmets are suitable for vegetarians.

Refund & Exchange

We are confident that you will love our products. We understand that there might be also cases when things do not go accordingly or perfectly as we intend. If that is the case, we would like to hear from you.

If you are not fully satisfied with our products or if your order has been received in an unacceptable condition, please reach us within 3 (three) days of your purchase with the details of the product and receipt (or delivery form) as proof of purchase. We will, at your discretion, arrange a product replacement or a full product refund.

Please order carefully as we cannot exchange or refund goods due to the perishable nature of our products.

Any Futher Questions?

We are here to help and assist.